Terms of Service

Agreement to Terms

By accessing and using FeedbackYes! AI ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Description of Service

FeedbackYes! AI is an AI-powered feedback management platform designed for NGOs and mission-driven organizations. Our service provides tools for managing conversations, analyzing feedback, and generating insights through artificial intelligence.

User Accounts

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One person or organization may not maintain multiple accounts

Account Responsibilities

• You are responsible for all activity that occurs under your account
• You must not share your account with others
• You must use strong passwords and enable security features when available

Acceptable Use

Permitted Uses

• Collecting and analyzing feedback data
• Using AI-powered insights to improve your organization's operations
• Sharing feedback results within your organization

Prohibited Uses

• Violating any applicable laws or regulations
• Impersonating any person or entity
• Uploading malicious code or harmful content
• Attempting to access unauthorized areas of the platform
• Using the service for spam, harassment, or other abusive purposes
• Reverse engineering or attempting to extract source code
• Using the service to compete with or build a similar platform

Content and Data

Your Content

You retain ownership of all content you submit to our platform, including feedback and other data. By using our service, you grant us a license to use, store, and process your content to provide the service.

Our Content

The platform, including its design, functionality, and AI algorithms, is our property and is protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

AI and Machine Learning

Our service uses artificial intelligence and machine learning technologies:

• AI-generated content may not always be accurate and should be reviewed
• We continuously improve our AI models using aggregated, anonymized data
• You should not rely solely on AI recommendations for critical decisions
• We are not responsible for decisions made based on AI-generated insights

Privacy and Data Protection

Your privacy is important to us. Our data collection and use practices are described in our Privacy Policy, which is incorporated into these terms by reference.

Payment and Subscription

Billing

• Subscription fees are billed in advance on a recurring basis
• All fees are non-refundable except as required by law
• We may change our pricing with 30 days' notice
• You are responsible for all taxes and fees

Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• We may suspend or terminate accounts for non-payment

Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted service. We may temporarily suspend the service for maintenance, updates, or other operational reasons.

Limitation of Liability

To the fullest extent permitted by law, FeedbackYes! AI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless FeedbackYes! AI from any claims, damages, or expenses arising from your use of the service, violation of these terms, or infringement of any third-party rights.

Termination

We may terminate or suspend your account immediately, without prior notice, for any reason including violation of these terms. Upon termination, your right to use the service will cease immediately.

Dispute Resolution

Any disputes arising from these terms or your use of the service will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization] in [Jurisdiction].

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the new terms.

Governing Law

These terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

Contact Information

If you have questions about these Terms of Service, please contact us at:

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.